Customer relationship management (CRM) are methods that companies use to interact with customers. The methods include employee training and special purpose CRM software. There is an emphasis on handling incoming customer phone calls and email, although the information collected by CRM software may also be used for promotion, and surveys such as those polling customer satisfaction.
What is SugarCRM?
SugarCRM is an open-source software-solution vendor which produces the Sugar Customer Relationship Management (CRM) system.
One of major functions of SugarCRM:
- Activities
- Calls
- Meetings
- Tasks
- Notes
- Employees List
- Calendar
- Contacts
- Accounts
- Leads
- Opportunities
- Cases (description of important situations)
- Bug Tracker
- Documents
- Emails
- Marketing Campaigns
- Project Management
In Sugar Professional and Sugar Enterprise additional modules and plugins are available.
You can take a look at the demo-version of the program by visiting our web-site:
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